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Please rest assured of the quality of our product. We have strict quality control standards and will arrange carefully check before shipment. If there is any damage or omission after receiving the product, please contact us via “arcocheshop@gmail.com” within 30 days and provide photos and videos that can explain the situation. We will promptly process your order.

Generally, our product detail page and the option variant of style selection will indicate the applicable model of the product. If you are still uncertain, please do not hesitate to contact us via online chat or "arcocheshop@gmail.com".

Usually, we provide auxiliary tools and instructions for products that are difficult to install. Please confirm if there are any instructions inside the product packaging box. If not resolved, please feel free to contact us via "arcocheshop@gmail.com" for assistance.

Our express delivery will generally arrive within 3-12 working days, because there will be differences in the arrival time of logistics in different countries and regions. However, in order to ensure that customers can receive the express delivery as soon as possible, we will deliver the goods as soon as possible after the customer places an order. If you want to know more detailed logistics information, you can check our Shipping Policy.

Please pay attention to your email after placing the order, we will send you the tracking number of the courier and the URL for querying the courier. If you miss the email reminder, don't worry, you can contact us via "arcocheshop@gmail.com" to check the logistics information.

We support returns and exchanges, if you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Pls check the Return&Refund Policy to know more about it.